ENGAGEMENT
What happens after an enquiry is submitted?
1. Acknowledgement
The system issues a reference number and sends a branded acknowledgement where mail delivery is configured.
2. Conflict and scope review
The firm considers the parties, subject matter, urgency and whether the requested work is within its professional scope.
3. Consultation or information request
Additional documents or a consultation may be required before the firm can decide whether to accept the matter.
4. Written engagement
Legal work begins only after written acceptance and agreed terms covering scope, responsibilities and fees.